This Privacy Policy explains how the Tahoe City Public Utility District (“District” or “we”) we collect, use, store, and share information from visitors to our website (“Users”). By using our site, you agree to the terms described here. If you do not agree with any part of this policy, please discontinue use of the site. 

Personal identification information 

The collection of personal identification information may include, but is not limited to, your name, address, phone number, and/or email address. We only collect personal information that you voluntarily provide. You may browse our site anonymously, but certain features may not be available without providing information. We may collect this information from Users in a variety of ways, including, but not limited to when Users: 

• Visit our site
• Register for TCPUD programs or services on the site
• Subscribe to the newsletter
• Register for and use Online BillPay
• Respond to a survey or fill out a form
• Use the site in connection with other activities, services, features or resources we make available on our site. 

Children

We do not knowingly collect personal identification information from anyone under the age of 13. If you are under the age of 13, please do not provide us your personal data. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us at info@tcpud.org.

Opt-out of email communications 

You may opt-out of TCPUD-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us. 

Non-personal identification information 

We may collect non-personal identification information about Users whenever they interact with our site including, but not limited to, browser name, computer type, operating system, internet service provider, and other technical information whenever you interact with our site. 

Information we obtain from social media platforms 

We may maintain pages on social media platforms, such as Facebook, LinkedIn, Twitter, Google, YouTube, and other third-party platforms. When a User visits or interacts with our pages on those platforms, the platform provider’s privacy policy will apply to the User’s interactions and their collection, use, and processing of your personal data. The User, or the platforms, may provide us with information through the platform, and we will treat such information in accordance with this Privacy Policy. 

Recruiting and employment application processing 

We use personal data, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity and monitoring recruitment statistics. 

Web browser cookies 

Our site may use “cookies” to enhance User experience. User’s web browser places cookies on their computer for record-keeping purposes and sometimes to track information about them. Users may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the site may not function properly. 

Google Analytics 

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the data collected to track and examine the use of this site, to prepare reports on its activities and share them with other Google services. Google may use the data collected to contextualize and personalize the ads of its own advertising network. Personal Data collected: Cookie and Usage data. 

• How we use collected information 

We may use collected information to: 

• Respond to inquiries and customer service requests.
• Improve our website and services based on User feedback.
• Send periodic emails (if you opt in), including news, updates, and service information. You may unsubscribe at any time using the instructions in each email.
• Communicate important information to Users and customers, such as service notifications, emergency alerts, and project updates, through a mass notification system, project-specific email lists, and other communication methods. 

How we protect your information 

We maintain appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. 

Sharing your personal information 

We do not sell, trade, or rent Users personal identification information. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our partners and/or trusted affiliates for the purposes outlined above. We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out customer notifications, newsletters, or surveys and allowing customers to view and pay their accounts. We may share your information with these third parties for those limited purposes. 

Third party websites 

Our site may contain links to external websites. We are not responsible for the privacy practices or content of these sites. Please review their policies before providing personal information on those sites. 

Changes to this privacy policy 

We may update this privacy policy at any time. Changes will be posted with the last revised date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications. 

Your acceptance of these terms 

By using this site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes. 

Contacting us 

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. 

Last Updated – 8/13/2025